What payment methods do you accept?
We accept all the major credit and debit cards: Visa, Mastercard and AmericanExpress.
Do you accept international credit or debit cards?
Yes, we do. We accommodate our international clientele by offering them the option of paying with their preferred credit or debit card. On the payment page, just make sure you indicate the address the card is registered at and select the correct Country from the dropdown.
When will I be charged?
Our system processes card payments in a matter of seconds. Make sure you don't refresh the page while the payment is processed and wait for the confirmation message on your screen after submitting the order. We will also send an email to the address you indicated in the checkout process, confirming the unique order number, the charge and the purchased items.
Do prices include VAT?
All our online prices include UK sales tax (VAT) at the current rate. Should you need further assistance around VAT matters, please feel free to contact us
Can I cancel or make changes to my order?
As your purchase will be processed by our logistic department pretty quickly for dispatch, please contact us as soon as possible to cancel or make changes to an order.
Can I place an order over the phone?
Unfortunately, you can only purchase online through our website
Do I need an account to place an order?
You will need to register in order to place order on our website.
By registering you keep track of past and current orders and checkout easily when you return to purchase new items. Also, registering for an account gives our customers privileged information such as new stock brought in our catalogue, as well as access to tailored offers for specific items.
How much do you charge for shipping?
Delivery charges are automatically calculated in the checkout based on the address, volume, weight and the number of people from our staff required to deliver the items. The charge is calculated when entering the postcode in the shipping details field at checkout.
When will I receive my order?
Most items are in stock and available for immediate delivery. Some items can take up to 3 weeks for delivery. Please email us before placing an order if you require urgent delivery.
Once we receive your order, a member of our team will get in touch to arrange the most convenient time for you to receive and start enjoying your products. If you don't receive a call from us within 10 working days following your purchase, please do contact us
Can I collect my order?
Yes you can. Simply select 'Collect from Warehouse' as your delivery option and we will prepare the items for you to collect from our warehouse based in Bracknell.
Please do not show up for collection until you get confirmation from our team: we value our customers time a great deal, we do not wish for them to wait unnecessarily.
How do I track my delivery?
Our deliveries are managed by Panther Logistics and they will be in touch with you and provide you with regular updates on your order, from booking the slot till delivery day. For smaller items, we may dispatch your order through UPS: if they provide live tracking information, we will share the details for you to track your order.
Do you ship internationally?
Yes we do. However, due to the complexity in automating the calculation for international deliveries, we ask our customers to contact us before ordering so that our team can help with quoting and arranging the international shipment.
Alternatively, you can select "Collect from Showroom" as your delivery option in the checkout and arrange autonomously for a company of your choice to deliver the products to you.
How do I return an item?
If you are unsatisfied with your order you may return your items to us within 14 days. Please contact us before returning your order so that our team can agree on necessary arrangements.
If you are returning your items after delivery has taken place, you will be responsible for returning the items to OLUXE LIVING at your own cost. To exercise your right of cancellation you must give written notice to OLUXE LIVING via email with full details of your order provided that the products are returned to us in perfect condition. Notification by telephone is not sufficient.
We will arrange for the order to be collected from your house and a collection charge of £10 to £50 (depending on the item) will be deducted from your refund balance
How long do refunds usually take?
Refunds will be processed within 7 working days of your items being returned to us. Once we receive the items, we will inspect to make sure they are in the same condition as they were when delivered.
We will notify you when your refund has been processed. Depending on your bank, this should show up in your account within 7-10 working days.
What is OLUXE LIVING?
OLUXE LIVING collaborate with the luxury homeware industry to acquire unused products destined for landfills. Through this collaboration, we salvage the product and re-offer it to the consumer at a fraction of RRP. We are promoting the process of sustainability.
Do you have a showroom?
We are merely an online business and do not have a physical showroom
How do I get in touch with OLUXE LIVING?
You can contact us via email firstname.lastname@example.org
Do items sell out?
As a luxury furniture outlet, items are mainly one-off pieces and so sell very quickly so it's best to act fast.
Which countries & regions do you deliver to?
At present we only deliver within England. If you are looking to place an international order, kindly email us at email@example.com or purchase online using local collection option and then contact us to arrange logistics.
What if my delivery arrives damaged?
In the unlikely event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange collection and a replacement with you. Damages must be reported within 24 hours of receipt of delivery.
Can i nominate a chosen date for delivery?
Yes. More often than not our logistics company can communicate a chosen delivery date that suits you via our couriers, provided enough notice is given to us.
Do you offer discount to trade customers?
Yes. Please email us at firstname.lastname@example.org with your requirements. If you meet our requirements we will be in touch with our trade discount details.
How do I know the products you sell are authentic?
As an authorised reseller for all of the designers we feature, we guarantee that every item we sell is 100% authentic.
Do you offer interior design advice?
Yes, for interior design or styling advice please contact us at email@example.com and we will assist you. With our interior decoration package, customers can enjoy a further 5% discount on all our products.
What is White Glove delivery?
White glove delivery is our premium delivery service for furniture items being sent to England. It includes delivery to the room in which you need your item located, careful placement, plus removal of any packaging.
In essence your item will be placed exactly where you require it, ready for you to enjoy.
Most items comes assembled. We do not not provide assembly service.
What is your return policy?
Our simple returns policy means that you can shop with peace of mind at OLUXE LIVING
If for any reason you are not satisfied with your purchase you can return your goods within 7 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.
There is also a return delivery charge between £10 and £50 depending on size of the item which will be deducted from the balance.
What is I received an incorrect item?
If you have received an incorrect item in your order, please contact our Customer Care team at firstname.lastname@example.org and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you or a full refund
Are the product used/second hand?
We offer showroom ex-displays, perfect condition customer returns and fault free discontinued lines
Most of our products are brand new with zero imperfections. Any products with slight damage or not in their original packaging will be identified on the product listing
A thorough quality inspection is undertaken before dispatch. If any quality issues are detected, you will receive a detailed email or WhatsApp with images/video. We ask you to review the condition, and you have the option to cancel your order at this stage.
How often do you update the inventory on website?
New products are added every week.
How is OLUXE LIVING helping the environment?
We are passionate about neutralising our carbon footprint by:
For every item that OLUXE LIVING sells, we plant five trees together with Carbon Neutral Britain—offsetting our carbon footprint resulting in net-zero emissions.
1% of our profits are donated to climate change projects.
Unused products destined for landfills are brought back into customer circulation.
All packaging is removed from the customer's home and recycled.
We will collect any old furniture purchased from our website and restore it in our workshops
Which retail prices (RRP) do we use to apply discounts & why?
Most of the products we offer are acquired from luxury retailers in UK & abroad such as Harrods, Bloomingdales etc hence we use average prices from these retailers as benchmark to calculate the recommended retail prices and discounts.